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Hiring Organization: Yelp

Post Name: Account Manager

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: Kč250 - Kč350/Hour

Location: Hluk, Czech Republic

Full Jobs Description

 Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale.

Yelp Remote Jobs Removing Spam In Czech Republic #Apply For This Job!! @Jobsextraincome ( Account Manager )

 What you'll do:

•  You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
•  You will handle escalations, prevent cancelations, and upgrade a client's ad campaign when applicable
•  You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
•  You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
•  You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
•  You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
•  You will remain organized and efficient in a fast-paced environment
•  You will consistently achieve/exceed monthly goals

 What it takes to succeed:

•  You have a Bachelor's Degree or 3 years of relevant client facing experience
•  You have experience retaining and upselling clients (strongly preferred)
•  You are technically proficient with computers and information systems
•  You have strong communication (verbal and written)
•  You excel with problem solving and troubleshooting
•  You have experience in account management, sales, advertising, or small business (preferred)
•  You have a love for local businesses and understand their importance in local economies
•  You have excellent time management and organizational skills with the ability to track and complete numerous details
•  You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
•  You have the ability to strike a balance between consulting and supporting as needed
•  You are willing to receive and implement feedback
•  You have the ability to embrace a fast paced and always-changing environment

 What you'll get:

•  Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
•  15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
•  Up to 1 weeks of parental leave
•  Monthly wellness reimbursement
•  Health Savings, Flexible Spending and Dependent Care accounts
• 01(k) retirement savings plan with employer match
•  Employee stock purchase plan
•  Compensation base salary is $50,000 annually performance based incentives

Yelp Remote Jobs Removing Spam In Czech Republic #Apply For This Job!! @Jobsextraincome ( Account Manager )