American Express Virtual Assistant In Malaysia #Apply For This Job!! @Jobsextraincome ( Client Support Specialist )

Hiring Organization: American Express

Post Name: Client Support Specialist

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: RM60 - RM100/Hour

Location: Jerantut, Malaysia

Full Jobs Description

 Accertify is a leading provider of anti-fraud, charge management, device intelligence and payment gateway solutions to customers across industries worldwide. Together, we have shown tremendous growth and value to our impressive  merchants that we patronize. This continued rapid growth creates additional opportunities to improve the value we provide to our customers through all of our solutions. Accertify is a wholly owned subsidiary of American Express. We are looking for a Customer Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.

American Express Virtual Assistant In Malaysia #Apply For This Job!! @Jobsextraincome ( Client Support Specialist )

 Duties include:

•  Provide technical support and setup to your customers in fraud, recovery and payment gateway functions
• Solving customer issues with our systems. Follow the system warnings. If this affects data flow interruptions, please contact customers
• Develops and implements fraud case rules and methods
• Customize the Fraud Analyst user interface according to the client's requirements
•  Work closely with customers to find new features  for Interceptas
•  Work closely with Accertify subject matter experts to assess and identify new technology/fraud trends and implement new approaches and capabilities as needed.
•  Build strong relationships with clients to deliver exceptional service and ensure  expectations are exceeded
•  Act as a liaison between external clients and internal departments, including account management, operations and development teams
•  Collaborate and attend meetings as assigned

 Qualifications:

 This is a high profile role and requires excellent communication skills and a dynamic and energetic approach to problem solving to deliver the best  customer experience. 

 Specific qualifications include:

•  Previous experience working directly with clients
•  Experience with technical  application problem
•  Excellent written and verbal communication skills
• Energetic, enthusiastic and with a  positive "can do" attitude
•  Detail oriented
•  You have administrative and leadership qualities
•  Bilingual - English and Japanese language skills

American Express Virtual Assistant In Malaysia #Apply For This Job!! @Jobsextraincome ( Client Support Specialist )