Remote Jobs Amex, American Express Call Center Jobs @Jobsextraincome ( Customer Experience Team Leader )

Hiring Organization: American Express

Post Name: Customer Experience Team Leader

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: San Francisco, CA

Full Jobs Description

 A team leader is an entrepreneur who is an advocate and supporter of both his employees and customers. They thrive on ambiguity and can effectively lead their team through change. They are intellectually curious and share their team and peers' passion for growth and knowledge.

Remote Jobs Amex, American Express Call Center Jobs @Jobsextraincome ( Customer Experience Team Leader )

As a Centurion Lounge team leader, you will be responsible for:

• Delight the customer by ensuring your team delivers an accurate and quality experience.
• Inspiring the MSP team to achieve their goals by providing excellent training, coaching and development; and rewarding and recognizing achievements.
• Evaluate team performance on an ongoing basis and provide ongoing guidance and feedback
• We assess the skill level and expertise of the team and create development and action plans that are owned and controlled by employees.
• Achieve exceptional business results by leading teams to achieve customer, employee and shareholder goals on an individual and team level.
• Manage your team to ensure proper maintenance 365 days a year, including acting as an MSP when needed.
• Communicate with your team so they are well informed about issues that affect them and their customers.
• Challenge yourself and your team to "raise the bar" by driving continuous improvement.
• Collaborate with other members of the Airport Benefits Team to support customer experience improvements or cabin changes.
• Support the lounge check-in tool and digital cardholder feedback process
• Identify opportunities to improve Centurion Lounge operations and creative solutions to grow the business.
• Works closely with third party operator to create an exceptional customer experience for all Centurion Lounge guests and is responsible for the following activities. service
• Sanitary inspection

Emergency procedures training

• Security check
• Hospitality Training

Customer event reporting

• Daily Activity Log
• Customer satisfaction

Third party verification

• Overall satisfaction (guest survey)
• Take an active role in internal promotional events.

Food and drink

• Food and beverage options
• Food innovations

Cleanliness/maintenance of the living room

• Living room appearance
• The responsibility of a caregiver

Work with facility management vendor to optimize preventive maintenance program and ensure effective labor management process. Worker

• Retention of Partners
• Overtime responsibility

Economic

• Financial responsibility and optimization
• Annual budget input

Remote Jobs Amex, American Express Call Center Jobs @Jobsextraincome ( Customer Experience Team Leader )