American Express Virtual Customer Service Jobs, American Express Remote Jobs. @Jobsextraincome ( Customer Experience Team Leader )

Hiring Organization: American Express

Post Name: Customer Experience Team Leader

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: San Francisco, CA

Full Jobs Description

 A successful team leader wants to provide exceptional service and demonstrate leadership skills to inspire their team to achieve outstanding business results. The Team Leader oversees customer interactions to ensure exceptional service, sets team and individual performance goals, uses performance metrics and reporting to improve performance and business results, and provides consistent and ongoing coaching and feedback to ensure these teams are performing at their highest level .

American Express Virtual Customer Service Jobs, American Express Remote Jobs. @Jobsextraincome ( Customer Experience Team Leader )

 A team leader is an entrepreneur who is an advocate and supporter of both his employees and  customers. They thrive on ambiguity and can effectively lead their team through change. They are intellectually curious and  share their team and peers' passion for growth and knowledge. As a Centurion Lounge team leader,

you will be responsible for:

•  Delight the customer by ensuring your team delivers an accurate and quality experience. 
• Inspiring the MSP team  to achieve their goals by providing excellent training, coaching and development; and rewarding and recognizing achievements.
• Evaluate team performance on an ongoing basis and provide ongoing guidance and feedback
•  We assess the  skill level and expertise of the team and create development and action plans that are owned and controlled by  employees.
• Achieve exceptional business results by leading teams to achieve customer, employee and shareholder goals at  individual and team levels.
• Manage your team to ensure proper maintenance 365 days a year, including working as an MSP when needed.
• Communicate with your team so they are well informed about issues that affect them and their clients.
• Challenge yourself and your team to "raise the bar" by driving continuous improvement.
• Collaborate with other airport benefits team members  to support  customer experience improvements or cabin changes.
• Support the  lounge check-in tool and digital cardholder feedback process
•  Identify opportunities to improve  Centurion Lounge operations and  creative solutions to grow the business.

American Express Virtual Customer Service Jobs, American Express Remote Jobs. @Jobsextraincome ( Customer Experience Team Leader )