Work From Home Jobs (Remote) In Chautauqua @Jobsextraincome ( Customer Representative )

Hiring Organization: AVANGRID

Post Name: Customer Representative

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: New York, USA

Full Job Description

This function will provide you with publicity to the evolving power enterprise running independently and in a group setting. As a Customer Service Representative (CSR) you'll manage all levels of consumer inquiries acquired via way of means of telephone, correspondence (written, email, and chat); and technique programs for provider and extension of facilities. You will reply to consumer inquiries and court cases (invoice payment, utilization inquiries, account updates, provider, credit score and collections) in a consumer centered manner. All CSR personnel will reply to inbound provider emergencies; this function calls for strict attendance in a hurricane role.

Work From Home Jobs (Remote) In Chautauqua @Jobsextraincome ( Customer Representative )

Responsibilities

• Resolves consumer issues and court cases using hooked up approaches and guidelines, which consist of regulatory guidelines. Records entries of consumer transactions into set running systems.
• Provides account statistics to clients and explains invoice provider guidelines and consumer rights.
• Conducts credit score and series paintings as necessary, along with deposits, and final/fee off series. Performs evaluations, and investigates, analyzes, and resolves, in which possible, billing issues.
• Initiates provider orders, Work Management System (WMS) orders, and plays related movement as requested.
• Ability to paintings with restricted supervision and improve complicated instances as necessary.
• Other customer support obligations as required, along with operation of a  manner radio.

Skills and Requirements

• High School Diploma/GED equivalent.
• Associate Degree, BA/BS in associated subject of have a look at is preferred.
• Good communique skills, each oral and written, with robust customer support orientation.
• Able to coordinate a couple of responsibilities for a couple of clients in a fast paced environment.
• Strong problem-fixing skills.
• Able to paintings bendy schedule, in addition to be to be had throughout hurricane/emergency situations.
• Works properly inside a group.
• MS Office skills.
• Must be pre-certified for this function. Applicants might also additionally take pre-qualification check on the time of posting.
• This is a Union function with a probationary period.

Work From Home Jobs (Remote) In Chautauqua @Jobsextraincome ( Customer Representative )