Work From Home Jobs Southwest Airlines, Airline Jobs From Home @Jobsextraincome ( Customer Service Agent )

Hiring Organization: Southwest Airlines

Post Name: Customer Service Agent

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Cheektowaga, NY

Full Jobs Description

Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to reflect the communities we serve and to welcome candidates with diverse ideas, backgrounds and experiences.

Work From Home Jobs Southwest Airlines, Airline Jobs From Home @Jobsextraincome ( Customer Service Agent )

 Obligations

•  Provides friendly service  and maintains positive relationships with all internal and external customers
•  Works collaboratively to ensure the success of our company
•  Responsible for providing legendary customer service to people who want to travel, use cargo or luggage to fulfill their needs
•  Handles  ticketing and check-in using a computerized POS system, boarding, baggage handling, reservations and  related complaints and issues.
•  Duties include greeting and dealing with customers in a polite and courteous manner. Accepts cash, checks, credit cards, travel vouchers and vouchers as  payment for tickets.
• Calculates expenses, makes change and balances daily transactions. Responsible for excess or deficiency
•  Baggage and cargo control. Answer phones to notify callers, site customers, resolve issues or complaints and assist as needed. Handles onboarding events in a timely and efficient manner
•  Dealing with customers who have been mistreated due to oversold, delayed or canceled flights, lost, delayed or damaged luggage. Resolves such issues promptly and within company guidelines 
•  Provides up-to-date and accurate fares, schedules, reservations, flight arrival/departure information and responds to all general inquiries from customers and other  airport terminal visitors.
•  Completes forms and reports  required by the company
•  Prepares non-conformances and complaints as required
•  Job duties may vary depending on position and organization 
•  He must be able to meet all the physical ability requirements listed in this description
•  May perform other  duties as directed by HR Managers

 Knowledge, skills and abilities

•  Ability to type and/or use a computer keyboard at a speed sufficient  to meet  job requirements
•  Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
•  Ability to work well with others as  a team member, meet the public and work in stressful situations
•  Must be able to satisfactorily complete the customer service agent training program with a minimum average of 80%  and an evaluation period.
•  Must be aware of hazardous situations and be able to handle emergency situations as needed
•  You have to work under tight time constraints to turn the planes around quickly
•  Must present a well-groomed appearance in accordance with the State Agent's Handbook and employment contract
•  Must be able to perform all duties in a confined space
•  Must be able to communicate effectively orally over the telephone, face-to-face and  public speaking systems
•  We expect good verbal and written  skills
•  Must be able to communicate information and instructions verbally or via radio equipment

Work From Home Jobs Southwest Airlines, Airline Jobs From Home @Jobsextraincome ( Customer Service Agent )