Southwest Airlines Customer Service Jobs Remote, Remote Jobs Southwest @Jobsextraincome ( Customer Service Agent )

Hiring Organization: Southwest Airlines

Post Name: Customer Service Agent

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Louisville, KY

Full Jobs Description

 The people of Southwest Airlines come together to fulfill our mission of connecting people to things that matter in their lives through friendly, reliable and affordable air travel. This senior technology analyst invests in the future of Southwest's people by supporting the SIRAX application, which spans many business initiatives across the company. All financial transactions through Southwest involve the complex SIRAX application. This analyst will join the Technology Passenger Revenue Accounting team and they will interact  and collaborate with Amadeus, Revenue Management, IDF, Marketing and various other teams. This senior Technology Analyst is excited to join an important Passenger Revenue Accounting team where they will have the opportunity to innovate, learn and grow  their knowledge every day. Together with Heart, they look forward to the future of Southwest Airlines and  their  career destination.

Southwest Airlines Customer Service Jobs Remote, Remote Jobs Southwest @Jobsextraincome ( Customer Service Agent )

 Additional Information:

 This role is offered as a telecommuter, which may require travel for training, meetings, conferences, etc. Outside of mandatory visits, most of the  working time can be spent in a remote location, away from our company campus. Please note that although this is a remote location, there are a limited number of countries or regions where employees cannot regularly perform their work. These ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming. US citizenship or current authorization is required to work in the US, and  current or future work authorization is not available. 

 Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to reflect the communities we serve and to welcome candidates with diverse ideas, backgrounds and experiences.

  Summary of work

•  Behavioral needs analysis to create quality solutions. Ensure solutions meet set requirements and meet departmental standards.
• Lead operations to ensure solutions are delivered on time and on budget. Acts as a resource to ensure effective communication with clients or key stakeholders.

 Obligations

•  Apply knowledge and skills related to analysis, business processes, tools, domains, design methodologies, requirements definition and testing to solve multiple problems.
•  Collaborate with other technology team members to provide advice or solutions using your expertise
•  Identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and look for and exploit opportunities to do more or  do things better.
•  Evaluate the effort and value of the solutions
•  Leverage business solutions with extensive knowledge of technology platforms/architectures
•  Check information and carefully  check the accuracy of your work with dependency detection processes in technology work
•  Create or follow priority processes to get work done and done quickly
•  Express ideas, business or technical requirements clearly and concisely in writing, using relevant summaries and synthesis regularly and consistently
•  Track program risks, issues and scope, ensuring  appropriate priority level, visibility and escalation
•  May perform other  duties as directed by HR Managers

 Knowledge, skills and abilities

•  Advanced knowledge of business analytics, process modeling and transformation
•  Deep knowledge of technical environments
•  Advanced knowledge of software development methods
•  Excellent partnership, communication and negotiation skills when working with different teams and/or external partners
•  Ability to analyze large, complex, or unclear business or technical problems, articulate the problem or root cause, and translate the analysis into actionable solution recommendations
•  Ability to work effectively in a strong customer service/team oriented environment
•  Ability to research, create and document requirements, processes and  specifications
•  Ability to manage and prioritize multiple and very different workflows/tasks
•  Ability to take on multiple  administrative or project-related tasks and maintain a high level of success in all responsibilities; can do the same to others
•  Ability to develop, present and effectively communicate ideas and strategies to diverse audiences
•  Ability to teach and guide others on technical and business topics

Southwest Airlines Customer Service Jobs Remote, Remote Jobs Southwest @Jobsextraincome ( Customer Service Agent )