American Airlines Work From Home Job, Remote Customer Service Jobs American Airlines @Jobsextraincome ( Customer Service Manager )

Hiring Organization: American Airlines

Post Name: Customer Service Manager

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Quincy, FL

Full Jobs Description  

  Why do you like this job?

 Customer Service Managers (CSMs) are responsible for ensuring  high performance by leading, engaging, training and developing frontline team members. They support their team's efforts to create a safe and reliable operation while providing a better customer experience.

American Airlines Work From Home Job, Remote Customer Service Jobs American Airlines @Jobsextraincome ( Customer Service Manager )

 what will you do

•  Promote operational excellence.
•   Manage and integrate all aspects of flight operations including customer service, ramp, baggage, catering, security etc. 
• Lead the airport crew in a safe, efficient manner and in compliance with state and local regulations, including DOT, FAA and other local authorities. agencies Create an environment that cares about our frontline team members and celebrates  team successes. 
• Provide  exceptional support to the front line through a variety of mechanisms  to deliver excellent customer service. Coaches and mentors in skills development, customer service improvement and corporate culture behavior. Promote  mutual respect and trust between frontline  members. 
• Establish and foster effective relationships with external and internal clientele that promote compassion, authenticity, honesty, respect and dignity.
• Creates effective alliances and partnerships with internal and external stakeholders. 
• Provide leadership and an appropriate support structure with effective resources to enable the team to achieve high performance. 
• Assess operating environment and conditions to ensure corporate and local scorecard metrics are met through cross-departmental and cross-level collaboration.
• May initiate or authorize the hiring, promotion, resignation or transfer of an employee.
•  Performs other tasks and project work as needed.

Everything you need to succeed

•  3 years of experience in airport management or related field. Higher education or equivalent work experience is required.  Strong leadership skills.
•  Previous management experience and knowledge of budget, policies and procedures related to airport operations is desirable.
•  Knowledge of the functional area.  Strong people, management and communication skills. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, etc.  Ability to manage non-management and contract workgroups.
•  Ability to handle multiple tasks simultaneously.
•  Must be able to read, write, speak and understand English fluently. What you get
•  Please take advantage of all that American Airlines has to offer:
•  The benefits of travel: Are you ready to explore the world? You, your family and  friends can reach 365 destinations in our global network with more than 6,800 daily flights.
• Wellness Programs: We want you to be the best version of yourself—that's why our wellness programs give you  all the  tools, resources, and support you need. 
• Additional benefits: Other great benefits include an employee benefits program, pet insurance, and discounts on hotels, cars, cruises, and more.

American Airlines Work From Home Job, Remote Customer Service Jobs American Airlines @Jobsextraincome ( Customer Service Manager )