Work From Home Jobs (Remote) In Tucson @Jobsextraincome ( Pharmacy Customer Service Representative )

Hiring Organization: BroadPath

Post Name: Pharmacy Customer Service Representative

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: Arizona, USA

Full Job Description

Pharmacy Customer Service Representatives will acquire inbound calls from contemporary Department of Defense pharmacy plan contributors or pharmacies concerning member advantages and/or plans, filling prescriptions, checking order reputation and resolving billing inquiries. Representatives may make outbound calls to contributors or pharmacies/extra departments concerning a couple of troubles on the way to decide a decision for the member.

Work From Home Jobs (Remote) In Tucson @Jobsextraincome ( Pharmacy Customer Service Representative )

Responsibilities:

• Explain clinical plans to contributors, pharmacies, any extra confirmed calls with whom marketers paintings with to clear up member troubles.
• Handle updates to contributors accounts, which includes adding/modifying simple information (Address, Telephone, PCP, etc.)
• Handle mail order objects and evaluate as wanted with the caller.
• Handle simple patron troubles which includes complaints, appeals, prescription/PCP troubles or issues.
• Handle billing issues which includes billing troubles, refunds, escalations as wanted.
• Actively pay attention to the caller to affirm what individual/department/pharmacy will want to be contacted on the way to paintings collectively to clear up the difficulty.
• Work with the recognized individuals/departments concerning any of the above name eventualities on the way to clear up the caller’s issue.
• Effectively navigate and make use of a expertise base device on each name.
• Adhere to all name metrics as set forth with the aid of using the customer inclusive of Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable
• Have wonderful agenda adherence - time control is a must
• Be dependable, prepared and carrier minded
• Have excellent cognizance and are element oriented
• Ensure compliance with BroadPath, Client, and HIPAA regulations

Minimum Requirements:

• Previous customer support enjoy required
• Must be element oriented.
• Healthcare/Exposure to healthcare environments
• Previous Call Center Experience
• Must be inclined to paintings in CST time consistently.
• Effectively speak thru written and spoken word – efficiently speakme and verbal exchange with the caller is key.
• Must be capable of multitask in actual time for notes and efficiently speak to Supervisor/SMEs how help is wanted on the way to clear up the difficulty as wanted.
• Computer literate (Microsoft Windows, keyboarding skills, sturdy structures aptitude). Must be snug with having open a couple of browsers/tabs at any given time and cappotential to navigate among screens.
• Maintain balanced overall performance in regions of manufacturing and excellent
• Maintain confidentiality and undertaking a expert commercial enterprise image
• Positive mindset and cappotential paintings independently from home, in addition to with a team
• 100% attendance is needed in the course of training: No break day inside the first 60 days of employment.
• Responsible for presenting your personal 19" screen or large with VGA or HDMI port with corresponding cable, USB stressed mouse, ethernet cable, and non-compulsory USB stressed keyboard

Work From Home Jobs (Remote) In Tucson @Jobsextraincome ( Pharmacy Customer Service Representative )