Work From Home Jobs (Remote) In Biloxi @Jobsextraincome ( Product Support )

Hiring Organization: Five Star Call Centers

Post Name: Product Support

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: Mississippi, USA

Full Job Description

• Do you like supporting human beings? Is a fast-paced surroundings more your velocity? We're seeking out skilled customer service friends with a drive to make certain the quality purchaser revel in possible. You ought to be capable of paintings at top speeds on the telephone and the pc concurrently. Take a look at out our possibility below!
• We're seeking out compassionate people interested in being part of an essential help team inside the field of health care. Our buddies play an important position in helping individuals get admission to telehealth offerings. This includes enrollment, password resets, internet site and app help and troubleshooting, and more.
• In case you're an man or woman that is passionate about supporting others, we inspire you to apply with 5 star call facilities!
• This role is paintings-at-home for individuals dwelling inside the state of Mississippi.

Work From Home Jobs (Remote) In Biloxi @Jobsextraincome ( Product Support )

Qualifications

• Previous 1 12 months product assist or trouble taking pictures revel in required
• Technical enjoy strongly desired, emphasis in net and app aid
• Earlier 1 12 months call middle experience favored
• Knowledge and previous use of ticketing systems i.E., Salesforce
• Preceding remote work from home revel in favored
• Ability to work independently and utilize resources to solve client issues
• Kind forty+ words in step with minute with ninety six% accuracy
• Strong phone and verbal communication abilities along side energetic listening
• Information of contact center help metrics and potential to enforce moves for improvement
• A history test applicable with state and federal laws is required

Duties

• Express real empathy and concern in your clients troubles and cope with as though they have been your own
• Answers, evaluates and prioritizes requests from clients having questions or experiencing issues with products or services
• Capacity to perceive excessive-chance patron situations and improve correctly without hesitation
• Capable to make use of required scripting to ensure accurate verification and backbone
• Capable of paintings off script, as wanted, probing for extra statistics
• Appropriately file all required data and make contact with information within the ticketing device
• Responds to and resolves open issues in the suitable time-frame
• Potential to discover tendencies associated with structures, platforms and/or customers and boost as it should be to management
• Ability to multi-task the usage of multiple structures
• Skillfully trade from one mission to another without lack of performance or composure
• Be to be had at your desk, keeping punctuality and attendance at all scheduled times
• Stay advantageous and professional in all consumer interactions
• Flexibility to pass educate as asked

Work From Home Jobs (Remote) In Biloxi @Jobsextraincome ( Product Support )