Work From Home Jobs (Remote) In Hershey @Jobsextraincome ( Product Support Representative I )

Hiring Organization: Net Health

Post Name: Product Support Representative I

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: Pennsylvania, USA

Full Job Description

Are you searching out a significant and pleasant profession wherein you've got got countless possibilities to develop and be financially rewarded? Net Health can be the suitable area for you.

A high-boom and worthwhile organization, we assist caregivers harness records for human health. We additionally honor and admire the desires of our Net Health own circle of relatives and staff, that's why we provide a work-from-everywhere surroundings and limitless PTO. Our welcoming and collaborative lifestyle paired with innovative advantages makes Net Health the remaining profession home!

As a modern SaaS organization in healthcare, we supply answers that assist sufferers get higher, faster, and stay greater gratifying lives. Our software program and predictive analytics cowl the continuum of care, from hospital-to-home, throughout diverse clinical specialties. Come be a part of us and begin the subsequent bankruptcy of your thrilling profession whilst supporting others to stay higher lives.

World-Class Benefits That Reflect Our World-Class Culture.

Work From Home Jobs (Remote) In Hershey @Jobsextraincome ( Product Support Representative I )

JOB OVERVIEW

Responsible for responding to product software help questions from clients concerning the organization’s software program. Analyzes issues with software program programs to discover hassle area(s) and suggest corrective action. Recommends answers to client software questions. May make use of specialised area understanding associated with the particular software of the software program to clear up client issues. May set up and hold structures that offer solutions to not unusualplace questions and issues.

RESPONSIBILITIES AND DUTIES

• Analyze and clear up problems for customers the use of branch tips and timeframes
• Interact with customers to offer and procedure statistics in reaction to inquiries, concerns, and requests approximately merchandise and services.
• Troubleshoot customer problems, which includes downloading and updating key software program dependencies, accumulating information as vital, and escalation of problems to stage three and/or engineering as vital to clear up customer problems.
• Research required statistics the use of to be had resources.
• Provide inner comments to clear up problems and/or beautify product primarily based totally on customer
• Provide help for a set of software program programs
• Retrieve, reply to, and create instances for customer emails inside the proper carrier stage window following set tips and procedures.Handle inbound calls and create instances inside the proper carrier stage window following set tips and procedures.
• Organize thoughts and speak oral messages suitable to the state of affairs to each customers and co-workers.
• Follow up and make scheduled name backs to customers wherein vital.
• Participate in often scheduled inner schooling on Net Health merchandise.
• All different obligations as assigned.
• Some holiday, night and weekend hours may be required as had to meet customer desires and offer ok coverage.

QUALIFICATIONS

• Minimum schooling High School Diploma or equal GED
• 0-2 years’ revel in in a customer carrier or technical help position; can also additionally have diploma or equal.

REQUIRED SOFTWARE EXPERIENCE

• Microsoft Office
• 0-2 years’ revel in as a consumer of not unusualplace organisation software program answers (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)

Work From Home Jobs (Remote) In Hershey @Jobsextraincome ( Product Support Representative I )