Airline Customer Service Remote Jobs, Remote Jobs With Airlines @Jobsextraincome ( Supervisor Customer Service )

Hiring Organization: Southwest Airlines

Post Name: Supervisor Customer Service

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Chicago, IL

Full Jobs Description

The people of Southwest Airlines come together to fulfill our mission of connecting people to things that matter in their lives through friendly, reliable and affordable air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents and Skycaps at our station. This role interacts with a wide range of people to ensure that the tasks of the various ground operations teams are carried out with safety as a priority. The Customer Service Supervisor acts as a leader by monitoring and providing guidance, ensuring security and compliance procedures, and reading and forwarding messages to communicate important updates. Customer Service Managers move seamlessly  from  task to task as needed and are strategic thinkers who communicate effectively while leading and supporting a team.

Airline Customer Service Remote Jobs, Remote Jobs With Airlines @Jobsextraincome ( Supervisor Customer Service )

Additional Information:

•  A role involving working age changes. Shifts may include early mornings, late evenings, weekends and holidays.
•  US citizenship or current authorization is required to work in the US and no current or future sponsorship.
•  Southwest Airlines is an equal opportunity employer. We continue to seek opportunities to reflect the communities we serve and to welcome candidates with diverse ideas, backgrounds and experiences. Salary and benefits
•  Salary $32.32-$32.32 per hour* depending on qualifications and experience.
• Possibility of overtime and shift pay. Additional bonus opportunities are available to eligible Managers and Assistants at the Company's discretion.

 Benefits you'll love:

•  Privilege to fly in any open seat on all Southwest flights (including eligible dependents).
•  Up to  9.3@1(k) business fee, dollar for dollar, qualifying salary for each salary**
•  Chance to receive an annual ProfitSharing payment in retirement - when Southwest makes a profit, you win***
•  Explore other benefits you'll love: https://careers.southwestair.com/benefits

  Summary of work

 Provides customer service by managing customer service agents, operational agents and Skycaps. Monitors agent performance to ensure all duties are performed safely and efficiently in accordance with company policies and to ensure timely maintenance of operations. Model the Southwest Way

•  Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
•  Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
•  Invest in leadership and self-growth through participating in continuous learning and development

 Responsibilities

•  Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
•  Respond to and resolve Customer questions, requests, or complaints
•  Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
•  Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
•  Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
•  Work with staff planning to build bids that are in line with department’s hourly goals.  Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
•  Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
•  May perform other job duties as directed by Employee’s Leaders

 Knowledge, Skills, and Abilities

•  Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
•  Knowledge of applicable Collective Bargaining Agreements and their applications
•  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
•  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
•  Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
•  Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
•  Ability to apply general rules to specific problems to produce answers that make sense
•  Ability to recognize and address performance and safety concerns in a timely manner
•  Ability to ensure all equipment is maintained and available for the operation

Airline Customer Service Remote Jobs, Remote Jobs With Airlines @Jobsextraincome ( Supervisor Customer Service )