Customer Service Jobs, Customer Support Jobs In Nebraska( Customer Service Representative )

Hiring Organization: Cigna

Post Name: Customer Service Representative

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location:  Nebraska, USA

Full Job Description

Responsibilities

• Solution inbound calls from participants with questions on scientific claims, advantages, eligibility, and earlier authorization.
• A mean of 50-eighty calls are anticipated daily.
• Take calls back-to-lower back even as toggling through several programs on more than one screens.
• Stay purchaser-focused always to meet tailor-made wishes, providing superb results for our member's well-being.
• Availab le to wait one hundred% of training s (11-12 weeks) and the firs t ninety days of employment are required.
• Resolve purchaser lawsuits via impartial trouble-fixing abilties and one-call resolution.
• Expertise and striving to satisfy or exceed call middle metrics even as imparting correct data to callers with a courteous and professional demeanor.
• Experience a work-from-domestic life-style in which you may without a doubt connect to coworkers and customers.

Customer Service Jobs, Customer Support Jobs In Nebraska( Customer Service Representative )

Qualifications

• High school degree or equal.
•  12 months of client s ervice experience is needed.
• A committed workspace and not using a distractions is needed.
• Intermediate profi ciency in Microsoft office Suite.
• Sturdy organization talents, written, and verbal conversation abilities.
• Capacity to remain calm and beneficial even w chook dealing with tough conditions.
• Foster group paintings and partnership with pass-purposeful department s to solve troubles and improve customer enjoy.
• If you may be operating at home every now and then or permanently, the net connection ought to be received via a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps add.

For this role, we assume providing an hourly price of 17 - 22 USD / hourly, depending on relevant factors, together with enjoy and geographic location.

This position is also predicted to be eligible to participate in an annual bonus plan.

We want you to be wholesome, balanced, and feel relaxed. That’s why you’ll experience a complete variety of blessings, with a focal point on supporting your complete health. Starting on day certainly one of your employment, you’ll be presented several fitness-associated benefits which includes medical, imaginative and prescient, dental, and properly-being and behavioral health applications. We also offer 401(k) with corporation fit, company paid lifestyles coverage, training compensation, no less than 18 days of paid time without work consistent with year and paid vacations. For extra information on our worker blessings packages, go to existence at Cigna group .

About The Cigna group

• Doing some thing meaningful starts with a easy decision, a commitment to changing lives. On the Cigna institution, we’re devoted to improving the health and energy of these we serve. Through our divisions Cigna Healthcare and Evernorth fitness services, we are devoted to enhancing the lives of our customers, clients and patients. Be part of us in using increase and enhancing lives.
• Qualified candidates could be considered without regard to race, shade, age, disability, sex, childbirth (such as pregnancy) or associated clinical conditions including however not constrained to lactation, sexual orientation, gender identity or expression, veteran or military popularity, religion, national foundation, ancestry, marital or familial reputation, genetic information, fame with regard to public assistance, citizenship fame or another feature included by means of applicable equal employment possibility legal guidelines.
• In case you require affordable lodging in completing the online application system, please e-mail: SeeYourself@cigna.Com for assist. Do now not e mail SeeYourself@cigna.Com for an replace for your utility or to offer your resume as you may not obtain a response.

Customer Service Jobs, Customer Support Jobs In Nebraska( Customer Service Representative )