Customer Service Jobs, Customer Support Jobs In Ocala Fl( CUSTOMER SERVICE SUPPORT REPRESENTATIVE )

Hiring Organization: Labcorp

Post Name: CUSTOMER SERVICE SUPPORT REPRESENTATIVE

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: Florida, USA

Full Job Description

LabCorp is in search of a customer support guide representative to join our crew. This function will paintings with medical doctor places of work, hospital laboratories, sufferers and inner clients to make sure that each one customer wishes are addressed accurately and efficiently. The customer support support consultant will offer product schooling and manage a wide form of questions while making sure a world-elegance purchaser experience. The suitable candidate will be passionate about customer service and inspired to work with a customer centric group in an innovative business enterprise.

Advantages: All process offers can be primarily based on a candidate’s abilities and earlier applicable enjoy, relevant degrees/certifications, in addition to internal fairness and market statistics. Everyday, complete-time or element-time personnel running 20 or more hours in line with week are eligible for complete benefits including: medical, Dental, vision, life, STD/LTD, 401(ok), ESPP, Paid day without work (PTO) or flexible day without work (FTO), Commissions, and enterprise bonus in which relevant. For greater special records, please click on right here.

Customer Service Jobs, Customer Support Jobs In Ocala Fl( CUSTOMER SERVICE SUPPORT REPRESENTATIVE )

Task responsibilities:

• Act a liaison between LabCorp, the client base and sufferers
• Resolve recurring purchaser requests with services or products via inbound, outbound calls, or the net
• Talk with customers in a courteous, friendly, and professional way the usage of protocol procedures
• Inquire, make clear, and affirm client necessities and information of the solution
• Offer extra client education and data as wanted
• Qualify and establish inbound new clients requesting LabCorp's products and services
• Paintings in multiple databases to research complex troubles and questions
• Notify customers of take a look at outcomes in a timely and correct manner
• Assessment check bureaucracy for accuracy and report any discrepancies
• Participate in activities designed to enhance customer delight and enterprise performance
• Carry out administrative support for medical document control, CRM facts renovation, and inner records to assure HIPAA compliance

Task necessities:

• Excessive college diploma or GED equal required
• Accomplice's or Bachelor's diploma fairly favored
• Preceding revel in in a customer service function
• Revel in running in a contact middle/call middle surroundings is favored
• Earlier healthcare industry, inclusive of a physician's workplace or a hospital particularly is a plus
• Knowledge of Microsoft office suite is needed
• Experience with Salesforce.Com and/or Laboratory records structures is favored
• Robust verbal and written verbal exchange talents and incredible capability to listen and respond
• Have to be courteous with robust customer service orientation
• Excellent multitasking competencies required
• Robust flexibility and the capability to control and adapt to changing priorities fast
• Bilingual in English and Spanish particularly appropriate

Customer Service Jobs, Customer Support Jobs In Ocala Fl( CUSTOMER SERVICE SUPPORT REPRESENTATIVE )