Work From Home Jobs (Remote) In Passaic @Jobsextraincome ( Premier Service Consultant )

Hiring Organization: AT&T

Post Name: Premier Service Consultant

Qualification: Graduate

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20 – $30/Hour

Location: New Jersey, USA

Full Job Description

This is your possibility to be the voice of AT&T – a international chief in communications and era operating from home! As a member of our crew, you’ll redefine customer support, developing significant connections with every consumer. Every interplay is an possibility to introduce the modern era, offerings and offers. While you pressure to satisfy your each day and month-to-month income desires, you’ll assist our clients live linked to what topics the most.

Work From Home Jobs (Remote) In Passaic @Jobsextraincome ( Premier Service Consultant )

How you’ll make an impact

In this multi-faceted role, you’ll learn to cope with a large variety of customer support name kinds which include, collections, retention, income channel coordination, billing and changes and superior technical aid. You’ll use innovative problem-fixing talents to cope with complicated consumer questions and worries at the same time as navigating among a couple of gear and structures to replace consumer bills and preserve records. Your aim may be to offer powerful and well timed resolutions for clients and supply personalised hints for our modern services and products. Your consultative technique will assist you meet month-to-month income desires and to in the long run supply an superb consumer experience.

What your every day will appearance like

• You’ll instill self belief and loyalty withinside the clients via considerate listening, utilising your expertise of AT&T’s services and products to efficaciously provider and keep clients.
• You’ll be an professional at simplifying the rationale of consumer bills, charge plans, and capabilities of AT&T’s services and products.
• You’ll aid clients with credit/inbound and outbound collections, activations, customer support, E-offerings, revenue, fraud, commercial enterprise and technical/roaming aid inquiries, and different obligations as required.
• You’ll additionally have interaction Tier three aid (community and IT), 0.33 birthday birthday celebration carriers and providers as had to cope with problems, provider faults and offer consumer decision.
• With your crucial expertise, you’ll deal with wi-fi nearby variety portability (WLNP), relocations, mixed invoice aid, after hours inquiries and pre-paid provider.
• You'll use your problem-fixing talents to troubleshoot and clear up diverse consumer-impacting problems together with voice and data, that span a couple of networks and elements. You'll want to hold up with modifications to era and applications, so that you can offer the exceptional decision for the consumer.
• Get clients up and strolling with the modern services and products together with air cards, USB devices, in addition to AT&T-furnished software & applications.
• In this full-time WFH position (forty hours/week) you’ll paintings a hard and fast agenda which include breaks, lunches and scheduled open time to make certain availability to reply the consumer’s name and offer extraordinary provider.

Joining our crew comes with extremely good perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition compensation program
• Paid Time off and vacations (With a few exceptions bargained personnel qualify for one week of PTO after 6 months of provider and a couple of weeks after the primary year). At least 6 business enterprise specific vacations and further PTO (primarily based totally on bargaining organization to that you are hired.
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (quick time period and lengthy time period)
• Life and Accidental Death Insurance
• Supplemental advantage programs: essential illness, coincidence medical institution indemnity/organization legal
• Employee Assistance Programs (EAP)
• Employee reductions as much as 50% off on eligible AT&T mobility plans and accessories, AT&T net (and fiber in which available) and AT&T phone

What we’re searching for

• Call middle or customer support experience
• Flexibility to paintings any agenda at some point of hours of operation is essential. Specific process assignments might also additionally require day, evening, weekend, or vacation hours. Occasional extra time can be required.

Work from Home Requirements

• You will want tested net provider (secure, reliable, and devoted excessive pace is needed to aid commercial enterprise needs) and a longtime devoted paintings area (desk, chair, electric outlet, direct LAN connection). AT&T will offer all the gadget you’ll want to get started! (keyboard, monitor, computer, cellular device, etc.)
• Your workspace will want to be in alignment with WFH standards (e.g., technical, protection, physical, noise levels, Clean Desk coverage etc.) and you’ll want to take part in workspace audits (e.g., far flung laptop observation, name and display screen recordings, stay webcam tracking, snap shots of workspace setup, video chats, etc.).
• You will want to be available, accessible, and responsible to paintings at some point of hooked up paintings schedules and shifts, observe technical aid processes, follow organizational protection and compliance standards, trainings, overall performance control, habitual control routines, guide and automatic far flung tracking policies, etc.

Work From Home Jobs (Remote) In Passaic @Jobsextraincome ( Premier Service Consultant )