Costco Remote Positions, Costco Customer Service Jobs Remote, Costco Part Time Jobs @Jobsextraincome ( Software Support Analyst )

Hiring Organization: Costco

Post Name: Software Support Analyst

Qualification: Graduate

Industry:  Private

Employment Type: Full Time

Work Hours: 8 Hours

Salary: $20-$30/Hour

Location: Chicago, IL

Full Jobs Description

 Support Analysts perform day-to-day tasks necessary to support Costco's development, testing, QA and/or production environments. This includes problem solving and root cause analysis, access rights management and request fulfillment. They interact regularly with business and IT staff. A Support Analyst may also develop, manage, update, document, analyze, and monitor technology systems, including software and hardware, network, configuration management, data, quality assurance, third-party  application support, and general user support.

  If you want to be  part of one of the  BEST companies in the world to "work for", apply and let your career be reimagined. 

Costco Remote Positions, Costco Customer Service Jobs Remote, Costco Part Time Jobs @Jobsextraincome ( Software Support Analyst )

ROLE

•  Identifies and resolves problems, often preventing problems before they occur or before they escalate; develop and evaluate alternatives and implement solutions.
•   Manages cases and tasks by identifying, tracking and directing support, implementation or system issues to  timely resolution.
•  Document, train, follow, support and improve current processes.
•   Supports the life cycle of systems and  related components from development to retirement.
•  Install, facilitate and/or perform QA testing of supported systems. 
• Develops, uses and maintains tools and scripts to automate deployments, generate reports and meet support needs. 
•  Leads or participates in project/stakeholder meetings as they relate to: definition and communication of application and support requirements, reporting of requirements and deliverables, analysis and determination of alternative delivery methods, and preparation of project schedules and cost estimates.
•   Provides direction and/or leadership to customers, teams and other support members on day-to-day operations, project initiatives, implementation activities and support matters.
•  Performs in-depth analysis to improve system performance, quality and/or efficiency.
•  Build and maintain effective relationships with  business and IT teams.  Identifies opportunities to streamline and increase efficiency through continuous process improvement.
•  Establish and adhere to Costco policies, processes, procedures and/or regulatory standards.
•   Works on the user story and fixes the code as small enhancement requests to solve common problems.
•  Works with loading and unloading data and tools and utilities  that include SQL configuration, debugging, and fixing  UNIX scripts.
•  Resolve several Java based microservice applications for reported cases/issues. Supports technical solutions  on time, within budget and with  impeccable  quality and accuracy.
•  Prepares and submits detailed functional and technical specifications that support operational

requirements. 

•  Prepares and clearly communicates best practices by which Costco Logistics  can effectively utilize the improvements developed. 
•  Interacts with other developers, operators, product owners and business solution analysts to ensure  technical solutions are comprehensive and support business needs.
•  Create and maintain document standards. 
• Provides end-user communication for critical issues such as service delays/arrival schedule disruptions.
•  Performs daily system and application health checks  to ensure the application is running smoothly.
•  Ensures  high accountability by evaluating and responding appropriately  to support  team members. Participates in requirements gathering  to ensure a clear understanding of needs related to the operation and/or reporting of our Costco Logistics field operations. 
•  Creates and maintains process documentation and participates in the development of departmental standards.
•  Create workarounds to resolve issues originally reported by team members. 
• Evaluates and makes recommendations for permanent program changes to resolve problems.

Costco Remote Positions, Costco Customer Service Jobs Remote, Costco Part Time Jobs @Jobsextraincome ( Software Support Analyst )